Refund and Cancellation
Our company relies on this Return and Cancellation Policy to ensure customer satisfaction with every purchase.
When a customer contacts us by email, our initial response is to assist getting technical support or customer service for the customer of the product that the customer purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.
Our Return Policy
Our return policy for all Ecomlad products is as follows:
Customers requesting a return after expiration of the return period set forth in the applicable Return Policy will be required to work directly with the technical support or customer service.
Our customers have direct control over their membership and can change the status of their subscription at any time.
Ecomlad Inc. cannot be held responsable for the fact that the customer doesn’t cancel his subscription on time or forgets about it or does not use our services anymore. In this cases a refund is NOT possible.
Reasons why a purchase may be refunded
Ecomlad has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, our company reserves the right to reverse a sale, including but not limited to the following:
If the customer provides a valid reason for requesting a return within the time frame permitted in the applicable Return Policy;
If the customer applied for the membership, but didn’t log into the account to use the digital data;
If the customer provides a valid report that the charge was fraudulent or unauthorized;
In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents.
Our Cancellation Policy
A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments. If you used Paypal you will need to cancel your recurring payment from the recurring payment tab (personal account).