This website is owned and operated by Ecomlad, LLC. (“Company,” “we,” or “us”).
Please read the Disclaimer carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Refund and Cancellation Policy when this option is made available to you, you accept and agree to be bound and abide by the Disclaimer. If you do not want to agree to the Refund and Cancellation Policy, you must not access or use the Website.
Our company relies on this Refund and Cancellation Policy to ensure customer satisfaction with every purchase. When a customer contacts us by email, our initial response is to assist getting technical support or customer service for the customer of the product that the customer purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.
A customer may cancel a product with a recurring billing subscription at any time from the Account Dashboard. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments. If you used Paypal you will need to cancel your recurring payment from the recurring payment tab (personal account).
If you sign up for Ecomlad and find that it’s not a perfect fit, please send a cancellation request by email to [email protected] from the registered email address. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.
If you request by email to cancel your subscription, we will need the following information to send in your cancellation request at [email protected]: your billing information (name, transaction ID, etc.), email address, login name or email address of the registred account. If the information requested is not provided, we can not proceed to cancel any subscription or membership.
If your cancellation request comes from the email address other than registered email address we will ask you additional information including but not limited to: registered email, last 4 digits of the credit card associated with the account, billing date etc. If the information requested is not provided, we can not proceed to cancel any subscription or membership.
Our refund policy for all Ecomlad products is as follows:
Customers requesting a refund after expiration of the return period set forth in the applicable Refund Policy will be required to work directly with the technical support or customer service.
One time Payments for Lifetime Membership / 21 Day Ecom Challenge
Our program 21 Day Ecom Challenge / Lifetime Membership has a No Refund Policy. Due to the digital format of the products, the customer receives immediate benefit from the product prior to the return such as access to all course content, community access, software access, constant support, and other online resources such as the Ecomlad Lifetime Subscription and Ads by Ecomlad Courses.
3 Months / 6 Months / Lifetime Memberships / Discounted Memberships
Our 3 Months / 6 Months / Lifetime Membership / Discounted Memberships have a No Refund Policy. Due to the digital format of the products, the customer receives immediate benefit from the product prior to the return such as access to all course content, community access, software access, constant support, and other online resources such as the Ads by Ecomlad Courses. Therefore memberships purchased in advance are not subject to refunds.
Trial and Monthly Memberships
Our customers have direct control over their membership and can change the status of their subscription at any time. As stated on our website and on the FAQ section.
Ecomlad LLC. cannot be held responsible for the financial situation of its customers as they should know if they can afford or not our services. That being said, refunds are NOT possible after purchasing one of our services, using the digital data and then claiming that you can’t afford it anymore or that the money could have been used somewhere else.
Ecomlad LLC. cannot be held responsible when the customer claims that he wasn’t aware of the terms of a subscription/service. The terms of our services are present at the account creation, at the checkout page and on the first invoice (ex: 2.99$ one). The customer is also asked to agree to the terms and conditions of the membership before creating the subscription. Therefore customers are informed from the beginning and creating an account with us represents your acceptance of the terms presented.
Ecomlad LLC cannot be held responsible for claims such as “service not as described” or other similar claims. All of the data and services provided by our services are described on our homepage and customers know with clear examples what they will receive before buying. For example, customers who choose the Monthly membership with 3 days of trial(Starter Membership), $2.99 for 3 days then $39.99/month unless cancelled. cannot make such claims, since they are provided with full access to our data and platform for 3 days at 2.99$ and having also the option to cancel at any time as stated on our website and on the FAQ section. Therefore if they are not satisfied with the service for any reason they are free to cancel within the 3 days for trial for 2.99$ and no additional charges will be made. However, making “service not as described” claims after the 3 days trial for $2.99 and after the $39.99/month made cannot be valid reason for a refund.
Ecomlad LLC. cannot be held responsible for any technical issues the customer may have in controlling the status of his subscription on his end. Registered customers can manage their subscription at any time and have total control over their subscription. Our website is also mobile friendly, therefore can be accessed by desktop, laptop, tablet and mobile phone with an active internet connection. Also customers have the option to email us at [email protected] and we can cancel their subscription for them.The steps of cancellation are also presented on the FAQ section and Cancellation Policy. Claims such as not knowing how to cancel are therefore not valid. Not cancelling on time is also not a valid reason for a refund.
Ecomlad LLC, cannot be held responsible for the fact that the customer doesn’t cancel his subscription on time or forgets about it or does not use our services anymore after the monthly charge is made. Claims such as no longer use the service are not considered valid since customers have 3 days to test the service and decide whether they want to keep the subscription yes or no from the account dashboard. In these cases a refund is NOT possible.
Ecomlad LLC cannot be held responsible for any financial/tax/government changes which the customer encounters.
Ecomlad LLC cannot be held responsible for unsuccessful product testing on different advertising platform. Our research tool only comes with suggestions and instructions, however the customer is responsible for his product testing as he decides the period, budget, ad type, ad copy, ad creatives, targeting etc. Ecomlad LLC does not manage personal ad accounts, therefore a refund for unsuccessful product testing is NOT possible.
Ecomlad LLC cannot he held responsible if the customer uses a wrong/non existing email for registration on our website. Mistakes such as these need to be notified as soon as the account is created within 24 hours, so that further charges can be managed. If a wrong email is used, the customer will be unable to manage his subscription, since for the process of cancellation, all customers receive a link of confirmation on the email address used for registration. If a recurring payment is made, and the customer did not inform us via email or cancelled his subcription with paypal (if used for payment), a refund is not possible.
The upfront payments for the 3 months, 6 months and lifetime memberships cannot be refunded. All these memberships come with additional benefits besides the research data access to winning products such as paid courses which the users receive for free and other various discounts and benefits. If the customer wants to test our services , he can do so by trying the trial membership and later upgrade to a 3/6/lifetime membership therefore reasons such as: services not as described or don’t need/want subscription anymore are not valid and are not subject for a refund.
Furthermore, there cannot be any refunds for the Monthly Trial Memberships (Starter Membership) of $2.99/3days, since that is a trial period which our customers can cancel at any time to avoid further charges.
Ecomlad has every incentive to keep customers happy by providing quality products and service. To promote customer satisfaction, our company reserves the right to reverse a sale, including but not limited to the following:
If the customer applied for the membership, but didn’t log into the account to use the digital data;
If the customer provides a valid report that the charge was fraudulent or unauthorized;
In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents. Customers requesting serial or repeated returns may be blocked from making further purchases using the Ecomlad services.
If your refund request is granted by our sales team, the transaction will typically be processed within 10 days of receiving it. The refund for the net price of your claim will be processed through the same method as the original payment.
Ecomlad, LLC. welcomes your questions or comments regarding the Disclaimer:
Email Address: [email protected]
Effective as of January 01, 2018.
Update: 10 January 2020